Earlier this evening, about 6:15 to be exact, I placed a call to my insurance company to verify coverage on a procedure I'm having done. I really don't have any concerns about the coverage but it was a suggestion from the doctor so I thought I would do it. I was even given a list of questions to ask. I called the 800 number on my insurance card and worked my way through all the prompts til I got to the place where I was assured that I was in line to speak with a real live person and the wait time was approximately eleven minutes. Or, if I didn't want to stay on hold I could hang up and they would call me back when it was my turn. I was assured twice that I would not loose my place in line. So I hung up assuming that I would get a call back in about 15 minutes or so. I did get a call back, at 10:07 pm. It was a robo voice assuring me that my call was important to them and someone would be with me shortly. Actually I was assured repeatedly over the next ten minutes how important my call was to them, then I hung up. Maybe I'll try again tomorrow, maybe not.
No comments:
Post a Comment