the waiting game

I had a 3:45pm appointment today with the surgeon who did my hip replacement surgery four weeks ago.  My daughter went with me since she was my recovery coach and wanted to hear what the doctor had to say.  It was just a post-op check up and it went very well once I got in to actually see the doctor.  The part that bothered me was the wait time.  My appointment was at 3:45 and I actually got called in to see the doctor at 4:30.  Now I am not a stranger to waiting in doctors' offices.  I know delays happen, but today, thanks to new technology, we were kept up to date on how long the delay would be.  With signs similar to airport postings of flight times, we were told that my doctor was 25 minutes behind schedule, then 15 minutes, then on time, then 25 minutes behind again, then 35 minutes behind.  I can't decide if I liked knowing how long I had to wait or if I would have prefered to just wait in ignorance.  By the way, if you did the math, you'll see that I actually got in 45 minutes after my appointment time (and yes, I was there early).  After my appointment, as I checked out and scheduled my next appointment, I was asked to rate the service today.  I was told that I could give them a '5' (the highest score) for outstanding service.  I told the sweet young thing that I was pleased with everything except the long delay in getting in to see the doctor.  She excused it by saying he had an emergency surgery earlier in the day.  Now I don't doubt her story but I am wondering what kind of surgery he performed in 25 minutes.  I did not give them a 5.