I took a friend to the DMV this morning to get her picture ID updated. It had expired and she needs it for a trip to Baltimore next month. I must admit I wasn't looking forward to the experience. Even though, over the last several years, I've been able to renew my license plates and driver's license on line, I still have memories of standing in long lines waiting to renew my license in the month of my birth, December, often with much of the wait outside, shivering in the cold. Today was a whole different experience. My friend pulled a number, and before we could even sit down was called up to the counter. While waiting for her I noticed a large banner on the wall saying that the Dupont site earned the status of best DMV site in the state last year. I believe it. I'm sure it helped that my friend had all the required documents with her; she was able to check on line to see what was required. But, as we walked out, mission accomplished, seven minutes after we walked in, I was full of admiration for the smooth system and the courtesy, calmness and professionalism of the people working behind the counter. So, and I never thought I'd say this, kudos to the DMV.
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